1. You Call — We Ask the Right Questions
Tell us what's happening — a slow drain, a full backup, or a sewer smell — and where you're located in Fort Worth. Since we work exclusively in Tarrant County, we already have a working picture of the pipe materials common to your neighborhood before a technician arrives.
2. Camera-First Diagnosis
Every sewer service call begins with a camera assessment unless it's a clear emergency requiring immediate cable clearing first. Fort Worth's three dominant pipe materials — vitrified clay tile (pre-1965 neighborhoods), cast iron (1940s–1980s), and PVC (1980s–present) — each fail differently, and the right intervention depends on knowing which material you have and what condition it's in.
3. Upfront Flat-Rate Quote
Once we know what we're dealing with, you get a flat-rate price before any work starts. No separate diagnostic fees, no fuel surcharges, no after-hours premiums hidden in line items. If a scope change is discovered mid-service, we explain it and you approve it in writing before we proceed.
4. The Right Method for the Pipe
A clay tile lateral with a collapsed joint is handled differently than a cast iron pipe with crown corrosion or a PVC line with hard-water scale. We match the method — cable clearing, hydro jetting at 3,000–4,000 PSI, or main line cleaning — to the material and condition the camera showed us.
5. Test & Confirm
After the work is done, we run water and, where useful, re-run the camera to confirm the line is clear. The quote provided before work started is the amount on the invoice — that's been Cowtown Drain's standard since the company was founded in 2008.